You can return a product purchased on Liliesgold within 14 calendar days from the date of delivery of the products themselves.

Items must be returned intact, in the same condition in which they were received, with the tags and their original packaging included. Returns that do not meet these requirements will not be accepted. Please always refer to the contractual conditions that you can consult on the Terms & Conditions page of the site.

Smart watches already activated, customized products, products made to order, vintage or high jewelery products cannot be returned, with the exception of items that show obvious damage or imperfections. For more information, see the Terms & Conditions page.

Once your return has been received, verified and accepted, you will receive the refund due via the payment method chosen during the purchase. The cost is € 8.50

To start the return procedure, contact our Customer Service by writing an email to info@liliesgold.com within fourteen (14) calendar days from the day you receive the products (or for purchases of multiple products, the day you received the latest product).